Frequently Asked Questions

Shaving and Skincare

Shaving and Skincare

How to avoid shaving rash?

Shaving rash is often caused by razor blade friction on the skin, aggravated by harsh or drying shaving prep.

To avoid irritation, ensure a clean, sharp blade and replace dull ones promptly.

You also need to use a quality, non-drying shave prep for sensitive skin, like our Sensitive Shave Gel, Oil, or Serum.

Follow a good shaving routine to prevent irritation and ingrown hairs and moisturize post-shave for more skin protection.

You might also want to shave in the evening for overnight skin recovery.

How to avoid in-growing hairs?

Ingrown hairs are common, especially around the neck and jawline. They occur when hair curls back under the skin, causing bumps, potential infections, or cysts.

To prevent them, shave in the direction of hair growth, not against it, to avoid hair distortion.

Use a gentle face scrub to remove dead skin cells and release trapped hairs.

Moisturize for supple skin and unhindered hair growth and follow a good shaving routine to naturally reduce ingrown hair risks for a smooth, irritation-free shave.

Should I use shave oil or shave gel?

The choice is ultimately a matter of personal preference between shave oil and shave gel.

Shave oil is ideal for frequent travelers due to their compact size, fitting perfectly in hand luggage.

They also have environmental benefits, using fewer raw materials and requiring only 2–3 drops per shave.

Many prefer our shave gels, which resemble traditional canned products while delivering excellent results.

For an exceptionally close shave, you can combine both. Start with 2–3 drops of oil, massage into the skin, then apply a small amount of gel and shave.

Deliveries, returns and refunds

Deliveries, returns and refunds

When will my order get delivered?

Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker.

Working days for us are Monday to Friday (not including UK Bank / Public Holidays). 

Delivery times for orders placed at our online shop are estimated as follows:


UK Standard : 3–6 working days. 

UK Royal Mail 1st Class: 2–3 working days. 

UK Courier Next Working Day*: 1 working day.


EU and Europe: 5–15 working days. 

Rest of the World: 5–15 working days.

* Courier Next Working Day delivery is available for completed UK orders only placed Monday to Thursday (excluding Bank Holidays) before midday GMT. Orders placed on a Friday will be delivered the following Monday. Courier Next Working Day will require a signature on receipt so please ensure there is someone in at your Shipping Address to receive your order.

What is your refund policy?

If you decide to return a product to us, or if you have a faulty product and wish to have a refund instead of an exchange, we will notify you via email of your refund and we aim to do this within fourteen (14) working days.

The refund will go to your original payment method, so for example if you paid for your goods by card then we will refund your money back to that specific card, or if you paid using PayPal, then we will refund you via PayPal. And so on.

Important: We can only refund shipping costs if the return is a result of our error or if you are returning a faulty product. We can only process returns and refunds for items purchased directly from the online shop at

How to return a product?

Our products are guaranteed for twelve (12) months from the purchase date. If a product fails within this period, we will exchange it or provide a full refund.

You can return unused and unopened items within fourteen (14) days of receiving your order for a full refund or exchange. Please ensure the goods are in a saleable condition.

UK's Consumer Contracts Regulations require written notice of cancellation within fourteen (14) working days. However, goods don't need to be returned within this period for a refund.

We'll process the refund within fourteen (14) days of receiving your written cancellation, but we may delay it until we receive the items or sufficient evidence of their return. If non-standard delivery was chosen, the extra cost won't be refunded.

Contact our Customer Care team online or at for a returns number, returns address, and a pre-paid returns label (if applicable). For faulty products, we may provide a pre-paid returns label.

We encourage contacting us before returning items, as it may not be economically or environmentally viable. We're committed to replacing faulty items or offering full refunds—your satisfaction is our priority!

Accounts and Emails

Accounts and Emails

I can't login to my account page

If you have forgotten your password then please click the "Forgot your password" link on the login page to recover it.You do not require an account to shop at our online store. If you do have an account you will be able to see previous orders placed on and saved delivery addresses.

You do not have to set-up an account to purchase products and you can check-out as a guest if you wish. You will be given the option to set-up an account on the checkout page or you can create an account here:

How do I subscribe to the Newsletter?

For the latest offers and information, please subscribe to our King of Shaves email newsletter here.

You only need to give us your email address and permission to email you (required to comply with GDPR). 

However the more detail you give us, the better we can tailor offers to you.

Obviously we will never sell your details to third-parties or pass your information to companies outside of our group.

And you can unsubscribe at anytime.

I am not receiving transactional emails

Please ensure the addresses and are added to your email address book to help prevent messages from us being marked as spam or junk.

You should also check your spam / junk email folders in-case our messages are being put there instead of your inbox.

If you are still not receiving emails then you may have entered your address incorrectly on the checkout or in your (optional) account. If you think this may be the case then please contact our Customer Care team at and we can check for you.

Payments and Taxes

Payments and Taxes

Do you deliver to BFPO addresses?

Yes, we have always done our best to support our British armed forces. 

All BFPO addresses must be registered as UK, rather than the country where you are posted. 

We will then deliver the parcel to the BFPO in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location. 

As BFPO can take more time to deliver than a standard UK order, especially if you are not based in the UK, please allow up to 21 days for delivery.

Do prices include VAT?

The prices on our website are standardised and are the same for every country we ship to. 

The prices include VAT at the current rate for the UK and Isle of Man. 

The VAT element, if applicable to your order, will be shown on the checkout and on the email invoice / receipt that we will send you. 

For countries and destinations outside of the UK and Isle of Man (including but not limited to the EU, Guernsey, Jersey, Las Palmas and Santa Cruz de Tenerife), no VAT or tax element is included in the cost of your order.

VAT invoices and receipts

When you place an online order you will receive a VAT invoice / receipt in the form of an official email from our website. 

If you are eligible you can use this receipt to claim any VAT back on your order.

Each emailed invoice / receipt contains all the information you need to claim back VAT including:

Unique invoice number (this is the "order number")

Date (the full date and time of order is shown in the email subject line)

Customer’s name, shipping and billing address

Description of the goods or services (in the order summary section)

Quantity of each type of item

Price per item, excluding VAT (shown next to each item)

Total amount excluding VAT (the subtotal)

Total amount of VAT

Total amount including VAT

Our VAT number (shown in the email footer)

Our business name and address (shown in the email footer)

Rate of VAT charged (shown in the email footer)

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