Please find below information on our delivery times, packaging, returning goods and refunding payments. If you have any queries or require further information, please contact us.
ROYAL MAIL UK DELAYS
Due to Royal Mail staff taking industrial action, orders may be subject to delayed delivery. When there are strikes, please allow an extra 3–9 days for delivery in addition to our normal estimated delivery times.
Free UK Delivery
UK orders totalling over £30 (not including any discounts or shipping costs) are delivered for free.
Delivery Costs for Standard Online Shop Orders
Our standard UK shipping charge is £4.49 and orders are despatched via Royal Mail Second Class (48).
Occasionally, if a package is eligible for free or standard delivery but is too heavy or valuable to be sent via Royal Mail, it may be sent by a different courier at no extra cost to you.
You can upgrade to Royal Mail First Class (24) or DPD next working day on the Checkout page for a small additional charge.
For all overseas destinations, delivery is by Royal Mail International or by Courier and is charged at cost. The price is based upon the weight of the products ordered. You can estimate shipping charges on your Cart page and they will be confirmed when you checkout.
Our delivery costs are comprised of picking and packing charges, storage, the actual packaging, plus the cost of delivery itself. We strive to keep delivery costs as low as possible whilst ensuring the quick and safe delivery of customer's purchases.
UK Delivery Times for Standard Online Shop Orders
Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker.
Working days for us are Monday to Friday (not including UK Bank / Public Holidays). Delivery times for orders placed at our online shop are estimated as follows:
Royal Mail Second Class (3-6 working days): 3-6 working days.
Royal Mail First Class (1-2 working days): 1-2 working days.
DPD (1 working day): Next working day.*
* Next working day delivery is available for completed UK orders placed Monday to Thursday (excluding Bank Holidays) before 14.00 GMT. Orders placed on a Friday will be delivered the following Monday. A signature will be required upon receipt so please ensure there is someone in at your shipping address to receive your order.
If your order cannot be delivered, a card should be left to notify you of the delivery attempt (though this may not happen if the delivery address is a block of flats, if the address is protected by an intercom entry system or if there is no obvious letterbox). The card will contain details of how to re-arrange delivery. After 5 working days from the first delivery attempt, if the order has not been delivered or collected, then the goods will be returned to King of Shaves and you will need to contact us to re-arrange delivery and this may be subject to an additional charge.
Overseas Delivery Times for Standard Online Shop Orders
DHL Express: Please allow 3–7 working days.
Royal Mail International: Please allow 5–15 working days.
Please note overseas orders may be liable to VAT, import tax and / or customs charges for which customers are solely liable for.
Maximum Order Weights
For UK orders, the maximum weight is 14KG. For all overseas orders it is 5KG. If your order weighs more than this, you may not see any delivery options at the checkout. Please contact us for a bespoke delivery cost.
Get in touch with us if your order does not arrive when it should (see above). We’ll find out what happened to your order and get it to your doorstep as soon as possible.
Important: We cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.
Please contact us immediately if your delivered order is missing any products. We'll find out what happened to your order within three (3) working days and we'll get them to you as soon as possible or give you the option of a full refund of the missing items.
King of Shaves is moving towards sustainable packaging for all orders shipped from our online store. All our shipping cartons, paper bags, delivery notes and leaflets can easily be recycled either with your domestic recycling collection or at any recycling point. Where possible our packaging has also been made from previously recycled materials.
To protect the contents of orders, we may pack out any space in the shipping carton with shredded corrugated board, brown paper and / or brown paper bags.
RETURNS & REFUNDS
King of Shaves wants you to be happy with your new purchase. However if you need to return an item we are here to help.
We guarantee our products for twelve (12) months from the date of purchase. In the unlikely event of one of our products failing we will exchange the product for you or, if you wish, give you a full refund.
Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund or exchange. Goods must be completely unused and in a saleable condition.
The UK’s Consumer Contracts Regulations require that you provide written notice of cancellation (i.e. you wish to return the goods) within fourteen (14) working days. Goods do not have to be returned within this period for you to secure a refund. A refund must be made within fourteen (14) days of the receipt of your written cancellation, but we may delay refund if we have not received the cancelled items or sufficient evidence they have been returned. If items have been sent by a non-standard delivery method requested by the customer, the additional cost for this non-standard delivery will not be refunded.
How to Return a Product
To return an item, first please contact us for a returns number, our returns address and a pre-paid returns label (where applicable). You can either fill in our contact form or email our customer care team.
It may not be economically viable, or indeed environmentally responsible, to send an item back to us, so please contact us before your post anything back to us. Rest assured we will always replace faulty items or offer you a full refund– your satisfaction is our priority!
If you decide to return a product to us, or if you have a faulty product and wish to have a refund instead of an exchange, we will notify you via email of your refund and we aim to do this within fourteen (14) working days.
The refund will go to your original payment method, so for example if you paid for your goods by card then we will refund your money back to that card, or if you paid using PayPal, then we will refund you via PayPal.
Important: We can only refund shipping costs if the return is a result of our error or if you are returning a faulty product. We can only process returns and refunds for items purchased directly from kingofshaves.com.